Better Health Starts Here
"Our Aim is to provide Complete Comprehensive Health Care for all"
Quality Comprehensive care and commitment to our patients is key at Gailes Medical Centre.
Our health care professionals are experienced, motivated and friendly. They take the time to listen to you and care for your health concerns.
We endeavor to provide routine appointments on the day as we believe you should see the Doctor when you need to.
As well as providing family-based medical care we have strong links with local business and industry and offer a full range of pre-employment and periodic medical assessments as well as Workers' Compensation medical care.
At Gailes Medical Centre our GPs provide a range of services from general medical services to specialised health care including:
- Pregnancy shared care
- Women's health checks
- Well baby checks
- Preschool health checks
- Childhood & adult vaccinations
- Men's health checks
- Mental health
- Travel medicine
- Skin checks
- Minor surgical procedures
- Chronic disease management including Diabetes, Asthma, Heart Disease and arthritis
- Life style advise
- Aged care
- Preventive medicine
- and much more
Meet our Staff
Gailes Medical Centre is a practice designed for total health care. Our experienced and friendly staff will greet you at Reception and help you with your concerns while you wait for your appointment in comfort.
Gailes Medical Centre is your practice...for babies to grandparents and everyone in between!
Dr Jagdish Raj is a Fellow of the Royal Australian College of General Practitioners and has been working as a Doctor since his graduation in 1987. He has a special interest in Pediatrics and also did a post graduate Diploma in Child health. Dr Raj has worked at various Hospitals prior to commencing work at Gailes Medical.He believes in the importance of total health care and sees Gailes Medical Centre as a place where patients can receive quality ongoing care that addresses all their health care needs. Dr Kamini Raj is a Fellow of the Royal Australian College of the General Practitioners and has a vast experience in Emergency Medicine. She currently is a full time GP and also worked part time as Senior Medical Officer at the Emergency Department of Ipswich General Hospital. Dr Kamini Raj brings an all round experience to our practice and has special interest in chronic disease management and womens health.
Our Staff come from a variety of different backgrounds and nationalities giving us access to a wide range of skills and languages that has proved to be an asset when providing care to our multicultural community.
Geraldine Nanai is the senior staff and has numerous years of experience. She enjoys interacting with people of all ages and is very friendly and helpful. Gerry looks forward to establishing a friendly and professional relationship with the current and new patients of the practice. Gerry is actively involved in recruiting and training of new staff and looking after effective functioning of the Centre
Divya Ashish Raj has a couple of years of part time experience at Gailes Medical Centre whilst furthering his degree in Business and IT. Ash looks forward to helping you in whichever way he can.Ash is a keen sportsperson and inspiring to be a pro soccer and kick boxing star as well
Divya Nidhi Raj also has a couple of years of part time experience at Gailes Medical whilst furthering his University degree in Business and Law. Nidhi is a keen sports person and loves his Gym
Sushma Chinnakonndu is a new member on board and will do her best to help you
Zsaskia Nanai also works occasionally and very proficient team worker and will help people with all ages and background where needed. She is a
General Medical Care
Gailes Medical Centre is open Monday to Friday from 8.00am to 5:30pm.
Saturday from 8:00am to 12:30pm
Phone bookings are accepted between these hours.
After Hours Care
000 Emergency Care
If you require urgent or emergency assistance you should always call 000 or visit your nearest emergency department.
GP Access After Hours
If you have a less urgent need to see a doctor outside of our opening hours (including evenings, weekends and public holidays) please contact:
Australian After Hours Doctors on 1300 30 38 34( 1300 HOME DR)
The Local Hospital at Ipswich General also has a GP after Hours Clinic which can be accessed via the switchboard 38101111.
Health Direct Triage Line
If you are unsure if you need to see a doctor, you can contact the Health Direct 24-hour triage hotline on 1800 022 222 to speak with a registered nurse who will be able to offer you advice about any health concern you may have. The Health Direct advice line is available 24 hours a day 7 days a week.
Our doctors work on a booking system.
Standard consultation is usually for short consultations
Long consultations are available for patients who may have multiple concerns to discuss with their GP, a complex concern, or a mental health care concern.
When you attend the practice for the first time you will be booked in for a long appointment so that the doctor can gather all the necessary information and background medical history required to begin your care.
Emergency Appointments are available for emergencies
Should you or your relative need a home visit then it can be organized with the reception staff. Please let them know at the time you make the call for a booking.
Please make an appointment to come back and discuss the results of any tests organised with your GP including blood test results and x ray results. It is very important for you to know about your health.
We are an equal opportunities health service provider and employer.We treat our patients and staff equally and with respect regardless of their race, gender, sexuality, age, disability, religion or beliefs.
The practice will not disclose your personal health information to any third party unless:
· you have consented to the disclosure; or
· this disclosure is necessary because you are at risk of harm without treatment and you are unable to give consent - for example you might be unconscious after an accident; or
· your doctor is legally obliged to disclose the information (eg, notification of certain infectious diseases or suspected child abuse, or a subpoena or court order); or
· there is an overriding public health and safety interest in the release of the information.
This is one of the reasons why, except for under exceptional circumstances pre-arranged with the doctor, the practice is unable to give out test results over the telephone.
Zero Tolerance Standard for Workplace Violence
Gailes Medical Centre, as an employer, is committed to maintaining a workplace free from threats and acts of intimidation and violence. All reported incidents will be investigated and, where appropriate, reported to the police. Perpetrators will be banned from the premises.
Gailes Medical Centre is located in the Gailes Shopping Centre Complex at 65 Old Logan Road Gailes
Our address is:
65 Old Logan Road
To contact us:
Phone: (07) 3271 3030 alternative number : (07) 3271 3837
Fax: (07) 3271 3701
Email: firstname.lastname@example.org Please do not send emails for appointments but phone for an appointment instead.
There is plenty of parking on-site and street parking is free.Buses travel along Old Logan Road and stop in both directions just outside the complex. Gailes Train station is a short stroll away.
Frequently Asked Questions
What are your billing arrangements?
We are bulk billing practice but a few medical examinations like drivers licence for commercial vehicles need to be paid on the day of your consultation.
Standard Fees apply if you do not have a medicare card:
Initial Consultation $ 70.00
Standard Consultation $ 50.00
Long Consultation $ 100.00
Can I have my results over the phone?
Results are confidential and cannot be given over the phone. You must book an appointment in order for us to give out the results of your test/s. This is to ensure the accurate results are given to the right patient by a professional medical staff.
Do you have doctors who speak languages other than English?
We have doctors who speak Hindi but if you require services using another language, we are able to provide a translator via telephone. Please advise reception when booking an appointment that this is required.
What are your surgery hours?
For your convenience we are open from 8am to 5:30pm Monday to Friday and 8am to 12:30pm Saturday
Are there any female medical practitioners at the centre?
Yes, there is one female doctor (Dr Kamini Raj) at our medical centre. Please ask the staff for appointment with the female GP should you need
Am I able to provide feedback?
Yes. We value feedback from our patients. There is a suggestion box at the reception. If you would like to make a comment on our services please request a feedback form from reception or email email@example.com.
Personalized Healthcare at Gailes
Flu vaccinations start mid March. Be prepared well in advance before flu hits us. Get your loved ones protected in time.
Get your kids vaccinated in time to prevent serious preventable diseases. Ask your Doctor if your child is at risk in which case they may require additional vaccines.
Ask your Doctor if you are travelling overseas so you get the right vaccines. Different Countries require different vaccines. Seek advise in advance. Remember to also discuss about taking medications out of the country while you travel
GAILES Medical Centre
Shop 14A/ 65 Old Logan Road; Gailes, QLD 4300
What types of personal information is collected?
We collect personal information regarding your demographic, social and physical details. This information is usually your full name, address, cultural background, DOB, occupation, next of kin. We also collect relevant past history, family history; medications; allergies and vaccination history.
We also collect information related to your health care needs. This information may include reports from specialist health care providers, blood & x-ray and other investigation reports and all other correspondence that it addressed to your doctor and arrives via mail, fax or electronic means.
Your doctor also keeps a medial file which he creates over your time as our patient. The doctor updates this file with your medical history, past illnesses and diagnosis, past treatment plans and their outcomes.
This practice is bound by the Federal Privacy Act (1988) and Australian Privacy Principles, and also complies with the Health Identifier Act 2010 when handling your personal information.
Why information is collected?
Your information is collected to enable our Doctors to coordinate and manage your health care needs smoothly and in an efficient manner.
Transfer of personal information outside Australia?
Generally personal information will not be transferred outside. If the individual agrees and gives a written, signed request or if required by law then it may be arranged at an additional cost to the individual or we are satisfied beyond doubt that the transfer is necessary to prevent a serious threat to the life, health, safety or welfare of an individual or of public
How the practice maintains the security of information held at the practice?
Your file including the above information is kept on a security data base in a dedicated clinical patient administration system on premises. . There are multiple security applications protecting this electronic information.
All non-electronic information that we received is transferred into electronic format and destroyed onsite after being stored on your file.
The range of people within the practice team includes the two GPs who will have full access to patient health records. The staff will also be involved in scanning the various letters received into your electronic record.
The practice delegates various levels of authority to GP’s, and Administrators. This level is of authority represents the individuals requirements to execute their specific task and provide quality health care services.
The procedure for patients to gain access to their own health information is on written request by filling out Request for Personal Health Information form available at reception.
The way the practice gains patient consent before disclosing their personal health information to third parties.
Gailes Medical Centre may release your personal information to third parties only when it is relevant to your clinical and health care management or unless required by law. Usually a signed patient authority to transfer such records is required. At the first visit to Gailes Medical centre you are given a Practise information sheet and required to fill a consent form on the new patient information form.
The process of providing health information to another medical practice should patients request that.
Patients are able to request that their medical records are made available in a format that can be transferred to another practice. A signed authority letter is needed for this to occur. Gailes Medical Centre will charge $35 + GST administration fee for this service.
The use of patient health information for quality assurance, research and professional development.
The practice from time to time may use your personal information for internal quality improvement, training and professional development for Health Care Staff. The practice does not release your personal information to third parties for these purposes.
The procedure for informing new patients about privacy arrangements.
The practice has a privacy poster on the notice board and available on the web site. Patients are encouraged to read these disclosures when joining the practice.
The way the practice addresses complaints about privacy related matters.
Patients are able to forward complaints orally or in writing. The practice will document and investigate your complaint. The practice can address complaints about privacy related matters by recording the complaint and ensuring that systems that led to these circumstances occurring are reviewed and adjusted
The practice’s policy for retaining patient health records.
The practice retains your health records for 7 years after your last visit. These are electronic records only. After this time the records are destroyed.
Gailes Medical Centre: Collection Statement
Gailes Medical Centre collects personal information to enable our Doctors and Staff to coordinate and manage your primary health care. Patients are able to access their own health information on request by filling out Request for Personal Health Information form available at reception.
Some information is required to be collected by law. Under the Health (Infectious Diseases) Regulations 2001, Medical Practitioners are to report specified infectious diseases to the Department of Human services.
Gailes Medical centre may release your personal information to third parties only when it is relevant to your clinical and health care management. These third parties may be specialist doctors, diagnostic services and health care organizations involved in your treatment and management. Please note that withholding information which is requested from you may reduce the level of care that you received from our practice and from third parties involved in your treatment.
Gailes Medical Centre aims to meet all privacy and personal information legislation and protocols. This practice is bound by the Federal Privacy Act (1988) and Health Identifier Act 2010, and also complies with the Australian Privacy Principles. We store your personal information in a secure electronic format and only designated individuals involved in your care have access to it.
Patient consent for the transfer of health information to other providers or agencies is obtained on the first visit.
National Asthma Council
Royal Children's Hospital Kids Health Info for Parents
Sids and Kids
Juvenile Diabetes Research Foundation
Better Health Channel
Heart Foundation of Australia
National Prescribing Service
Mental Health: Black Dog Institute
Mental Health: Beyond Blue
Palliative Care: Palliative Care Australia
Pregnancy & Childbirth: Belly Belly
Women's Health: Royal Women's Hospital
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